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What is your Return Policy?
- Upon receipt of your glutenfree.com order, please review the contents as promptly as possible. If there are any quality problems or questions, kindly call or email our offices immediately upon receipt. We will review the issue and provide a return authorization or replacement if necessary. Please note that any returns or refunds due to quality or delivery problems must be reported as soon as possible and no later than 5 days after delivery. Our warehouse will not process any returns without proper and prior Return Authorization information.
Bread machines may be returned if defective, within 30 days of purchase.
Books may not be returned.
For the protection of our customers, we are unable to accept returns of any food items as we cannot resell any returned food item, regardless of its condition.
What is your Privacy Policy?
- Click here to see our privacy policy.
Tax for Connecticut state & Canadian residents
- We have to charge tax on certain items (such as books, bread-machines, and on limited food items)
Errors & Omissions
- We are not responsible for typographical errors or web design related text errors. Prices are subject to change at anytime without prior notification. Click here for the terms of use of glutenfree.com
How do I order?
- On glutenfree.com, we have the widest variety of gluten-free products on the market.
- If you prefer, you may fax an order or call our toll-free number to place an order.
- Unfortunately, we are not able to offer backorders on products that are out of stock; therefore you must reorder these items.
Ordering process information?
- When placing your online order, be sure to review your payment method and shipping address carefully. If an order is entered with incorrect shipping information, we cannot be responsible for any delays or delivery problems.
- On the 'Payment Information' screen, you will have the opportunity to verify the billing and shipping address you entered as well as your entire order including shipping costs. It is important that you check this information carefully and make any changes prior to entering your payment information. After verifying your order, enter your credit card information and click 'submit'.
- The 'submit' button immediately puts your order into our speedy automated shipping process. Due to the high volume of packages our warehouse ships on a daily basis, we are unable to add to, change or otherwise amend your order in any way after it has entered the shipping process.
- Cancellations may be requested, but can be effected only if your order has not yet entered our shipping process. If you wish to cancel an order, you will need to contact our Customer Service Department as promptly as possible during regular business hours (Eastern Standard Time) and speak with a Customer Service Representative directly. They will advise as to whether or not your order can be cancelled.
Do you do back orders?
- glutenfree.com does not do back orders. If an item is out of stock you can use the "Notify me when in stock" feature and you will be notified of back to stock items next time you sign-in to glutenfree.com.
Is it safe to use my credit card on your site?
- Shopping with us at glutenfree.com is safe. Our safe shopping guarantee backs every credit card purchase you make with us, and our site is protected by SSL encryption technology. We are also using the "Hacker Safe" technology to monitor and test our site to maximize security offered to our customers.
What forms of payment do you accept?
- We currently accept Visa, MasterCard, Discover, American Express for all orders.
When placing an order I get an error message stating that there has been an authorization failure. What went wrong?
- Please double check the credit card number and expiration date on your card. Also, please be aware that we currently accept Visa, MasterCard, Discover, and American Express for credit card payment.
How do I enter a coupon number or a gift certificate number?
- At step 3 of the checkout process, enter the coupon or gift certificate number.
- Click on the "add coupon" button.
- Verify that the discount has been deducted from the total.
- Fill out the payment method information and click on the "submit" button at the bottom of the page to finalize the order.
What is your shipping schedule and costs?
- As of January 2nd, 2007 - we are now using a shipping schedule that is based on the weight of the products in your cart. When available, you will have the possibility to select different type of shipping services.
When is my order being shipped?
- Online orders received before 12:00 PM (noon) Eastern Standard Time, Monday through Friday, will begin processing that same day. All orders received after noon Monday through Friday or over the weekend will begin processing the next business day.
All items are shipped by UPS (with the exception of PO Box/APO/FPO's) from our warehouse in Virginia, USA. Standard UPS shipping delivery times vary from 2-7 business days, not including weekends or holidays. See map below for estimated delivery times for your area, UPS Ground Shipping. Please consider this information to help determine your shipping method.
Please note that the timing indicated is a guideline only. These times can vary depending on several factors, including adverse weather conditions, holidays or other unforeseen circumstances beyond our control. Packages do not require a delivery signature, and may be left at your door or with a neighbor if there is no answer at your residence, at the discretion of the UPS driver.
P.O. Box & APO/FPO Ship-To Addresses
- Please note that glutenfree.com ships via a preferred carrier and that carrier is unable to deliver to APO/FPO or PO Box addresses. However, in an attempt to provide service to all our glutenfree.com customers, we have arranged to have these PO Box, APO and FPO addresses serviced via USPS.
- Therefore, if you wish to have an order sent to a PO Box or APO/FPO address, it will be sent via USPS. This means that any delivery sent to such an address cannot be tracked or guaranteed nor will we be able to provide a delivery time-frame. By supplying a shipping destination with a PO Box or APO/FPO address, you, the customer, agree to accept these terms.
Canadian Orders
- We are now shipping from within Canada. On the upper section of the site, select the Canada location and you will be presented the product offering and pricing for that country.
International Orders
- At this time we are not shipping orders to International addresses.
Which web browser do you support?
- glutenfree.com has been tested with IE 6, IE 7, Firefox 2.0 (Windows and Mac OS X) and Safari (Mac OS X)
What is the best resolution to view your website?
- For the best experience possible, your monitor resolution should be set at 1024 x 768 or higher.
I just placed an order with your store and I am unable to login to the my account area with my email address and the password that you have provided
- The my account area is updated on a daily basis and will not be available immediately after placing an order. If more than one business day has passed since placing your order, please contact us, so that we can resolve this issue for you.
I am using your online store and I don't remember my password.
- Please click here to have your password emailed to you.
Do I need an account to order from your Online Store?
- Yes, you require an account to order from our Online Store. Just follow the instructions presented during the checkout process or click here to create an account.
I have received more than one password from you for Online Store access. Which one is correct?
- You may have multiple accounts in our system caused by different address and/or contact information. Please use the most recent account.
How can I change the password that you have issued me?
- This can be changed in our my account area. (login and password required to access the my account area).
I downloaded a PDF document from your website, but can't seem to open it.
- This document requires the Adobe Acrobat Reader application. If you do not have this installed or you require a newer version, it can be obtained for free from here.
I have Acrobat Reader installed, but I am having trouble opening or printing a PDF file from your site.
- This problem is often a system-specific issue. Please see the Adobe Acrobat support site for detailed information on your specific situation. Click here to visit the support site.
Are your products descriptions, ingredients and nutrion panels accurate on the website?
- The most accurate information is always on the label on the actual product. The website does not necessarily get updated at the same time. The values on the website are intended to be a general guide to consumers. For absolute values, the actual label on the product at hand should be relied on.
Confused about the terms casein free and milk free?
- Casein is a protein found in milk. Any product that contains milk will therefore contain casein. So if you are following a casein free diet, you will need to avoid any milk-containing products. Simply put, if the package indicates 'contains milk' or 'may contain traces of milk', the product does contain or may contain casein as well, and is NOT recommended for people following a casein free diet.
- If, however, a package indicates 'milk free', the product is automatically without casein and therefore is safe for those on a casein free diet.
I received a product that appears to be expired
- Some of our products are manufactured in Europe and utilize the European dating system of DD/MM/YY. In this system the date August 1, 2006 would be represented as 01/08/06. Please check the country of origin/manufacture on the box to determine the proper expiration date.
Who needs our products?
- Our products have been developed for people who cannot eat any gluten. Gluten is a protein found in wheat, rye, barley and foods containing these ingredients or their derivatives. We never cease to be surprised at how many food products contain unexpected sources of gluten. The majority of our customers are people, and family members of people, with celiac disease and wheat allergy. Our products are also purchased by people who have medical conditions including autism and others.
Can I have items gift wrapped?
- No, we don't offer gift wrapping.
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